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You can move members between subscription plans in your Mighty Network. Members can also move themselves between eligible subscription plans. Plan moves are supported only for subscription plans. The move feature does not support:
  • one-time purchase plans
  • interval plans (fixed installment plans)
  • moves to or from token-gated plans
If a member is on a one-time purchase plan or installment plan, the option to move will not appear. Hosts also can’t move members into those plan types.

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Member-Initiated Plan Moves

Members can move between eligible subscription plans from: Personal Settings > Plans and Access They can move only:
  • Between plans available on web, or
  • Between plans within the same subscription group
Plans must be visible to the member in order to appear.

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Free Trial Rules

  • Members can’t move while currently on a free trial.
  • If moving to a plan that includes a free trial, the trial is skipped and billing begins immediately.

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When Does a Member Move Happen?

The timing depends on whether the system considers the move an upgrade or downgrade.

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Immediate Moves

A move happens immediately when:
  • The member upgrades to a higher-priced plan
  • The member moves to an equal-priced plan with the same or longer billing interval
    (Example: monthly → annual at the same price)

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End-of-Billing-Cycle Moves

A move is scheduled for the end of the billing cycle when:
  • The member downgrades to a lower-priced plan
  • The member moves to an equal-priced plan with a shorter billing interval
    (Example: annual → monthly at the same price)
The system treats moving to a shorter billing commitment as a downgrade.

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How Billing, Charges, and Refunds Work

When a move happens immediately between paid subscription plans:
  • The member is charged for the new plan, and
  • A prorated refund is issued for the unused time on the current plan.
There is no scenario where a member only pays a prorated amount.
An immediate move always includes:
  1. A charge for the new plan, and
  2. A prorated refund for unused time on the previous plan.
If a move is scheduled for the end of the billing cycle:
  • No refund is issued.
  • The member keeps access to their current plan until the cycle ends.
  • The new plan billing starts on the next billing date.
All payments are processed in USD.

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Plan Move Scenarios

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Free or Access Plan → Paid Plan

  • Move happens immediately.
  • If a payment method is on file, the system attempts to charge it.
  • If not, the member must add billing information within 7 days.
  • If billing isn’t added within 7 days, the move is canceled.
  • Move happens at the end of the billing cycle.
  • No refund is issued.
The new plan may be higher-priced, lower-priced, or equal-priced.
  • Upgrades happen immediately.
  • Downgrades happen at the end of the billing cycle.
  • Equal-priced moves depend on billing interval (see above).
If the move happens immediately:
  • The member is charged for the new plan.
  • A prorated refund is issued for unused time on the previous plan.

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Subscription Groups

Within a subscription group:
  • Members can move only to plans in the same group.
  • Members can change billing intervals if multiple intervals are available.
On web, hidden plans in the group won’t appear.
On iOS, hidden plans may appear and can be selected.

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Host-Initiated Plan Moves

Hosts can move members between subscription plans from: Admin > Plans > Plan List Limitations:
  • Members who purchased through iOS can’t be moved by a Host.
  • Moves are supported only for subscription plans.
  • Token-gated plans aren’t supported.
  • If moving to a plan with a free trial, the trial is skipped.
For Host-initiated moves:
  • The default behavior is to schedule the move at the end of the billing cycle.
  • You can select Immediately if you want the move to happen right away.
If the move happens immediately:
  • The member is charged for the new plan.
  • A prorated refund is issued for unused time on the previous plan.
The billing cycle resets when the first payment on the new plan processes.

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How to Move a Member (Host)

  1. Go to Admin > Plans > Plan List.
  2. Open the Members tab on the member’s current plan.
  3. Select the three-dot menu next to their name.
  4. Select Move to Plan.
  5. Select the new plan.
  6. Choose Immediately or Next Billing Cycle.
  7. Select Submit and optionally send a message.

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Pending Moves and Statuses

In a plan’s Members tab, you may see:
  • Active — The member is active on the plan.
  • Pending Move – Billing Cycle — Scheduled for end of cycle.
  • Pending Move — Waiting for billing info or payment authentication.
Members in a Pending Move state can’t change their billing cycle date until the move completes. Do not deactivate plans with pending moves. Instead, hide the plan until all moves complete.

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Automatic Cancelation of a Pending Move

If a member has a scheduled move (for example, a downgrade at the end of the billing cycle) and then independently purchases the target plan through the normal checkout flow:
  • The system automatically cancels the pending move.
This prevents duplicate subscriptions and ensures the member ends up on the correct plan.

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Strong Customer Authentication (SCA)

If a card requires authentication:
  • The move pauses until verification is complete.
  • The member receives email, in-app, and push notifications (if enabled).
  • A red banner appears prompting verification.
The member has 7 days to complete authentication.
If not completed, the move is canceled.

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Failed Payments

If payment for a new plan fails:
  • The member has 7 days to update billing information.
  • If payment still fails, the move is canceled.
  • The Host is notified.

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Canceling a Plan Move

Hosts can cancel a scheduled move from the three-dot menu by selecting Cancel Plan Move. Members receive a notification when a move is canceled. If a scheduled move is canceled after billing issues, the member may receive up to a 14-day total grace period to update payment information before access changes.

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Notifications

When a move occurs, members receive details via:
  • Email
  • In-app notifications
  • Push notifications (if enabled)
Notifications include the previous plan, the new plan, and the effective date.