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This feature is available on Community Plans and up.
You can customize how your members access support by changing the “Help Center” link text and destination.

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How to Customize Member Support

Navigate to Admin > Members > Member Support. Toggling the feature on will allow you to:
  • Change the name of the “Help Center” link
  • Have it link to either a URL or an email address

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Customization Options

Direct members to your own help documentation or support portal. Point members to a support email address. Remember to use the mailto: prefix for email addresses.

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Default Behavior

If you don’t customize this feature, members clicking “Help Center” will be connected to Mighty’s Customer Advocacy team through the standard support chat.

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Alternative Option

If you don’t have a specific URL or email, you can send members to Mighty’s member help center: https://faq.mightynetworks.com/en/collections/2221497-for-members
The Customer Advocacy team remains available to help through the “Need Help” button in the lower right corner of the Mighty Network.

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Video Tutorial