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Custom email domains are available for Growth Plan and higher.
Setting up a custom email domain improves email deliverability and brand visibility by allowing your network emails to come from your own domain.

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Requirements

  • Must be on Growth Plan or higher
  • Domain/subdomain cannot be configured for other email services
  • Requires control of DNS records

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Domain Configuration Rules

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Supported Configurations

✅ Root domain for both community and email: example.com with info@example.com ✅ Different subdomains: community.example.com (community) with mail.example.com (email)

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Unsupported Configurations

❌ Same subdomain for both: community.example.com with community@example.com

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Setup Process

  1. Go to Admin Settings > Integrations > Custom Email Domain
  2. Configure DNS records (SPF, DKIM, MX)
  3. Verify records
  4. Customize sender prefix and email footer
  5. Complete a domain warm-up period

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Important Notes

The warm-up period can take up to 30 days. During this time, you’ll need active engagement to improve your domain’s reputation.

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Limitations

  • Cannot receive replies without additional configuration
  • Requires ongoing engagement to maintain domain reputation
  • DNS record configuration must be precise

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Email Deliverability

A custom email domain can significantly improve your email deliverability rates by:
  • Establishing your brand’s sender reputation
  • Reducing the likelihood of emails being marked as spam
  • Increasing member trust through branded email addresses

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Video Tutorial