> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mightynetworks.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What Happens When a Member Cancels or Requests a Refund

## How Members Can Cancel Their Subscription

Members can cancel their subscriptions at any time. The process depends on where they originally made the purchase.

## Web Purchases

1. Log in on a **desktop web browser**.

2. Go to **Personal Settings > Plans and Access > Cancel Subscription**.

## iOS Purchases

If the member purchased the plan through the **Mighty Networks iOS app**, they’ll need to cancel directly through Apple:

1. Go to **Settings > \[Your Name] > Media & Purchases**.

2. Choose **View Account**.

3. Scroll to **Subscriptions**.

4. Find the Mighty Networks subscription.

5. Select the subscription and tap **Cancel**.

Members can also visit **reportaproblem.apple.com** to request a refund or manage their Apple subscriptions.

## Mobile Web

On a mobile device, members can cancel using a browser (not the app):​**Profile > Your Purchases > Active Subscriptions > Cancel Subscription.**

## What Happens After Cancellation

When a member cancels their subscription:

* They retain access until the **end of the current billing period**.

* The cancellation takes effect on their **next billing date**, and they will not be charged again.

* Members cannot leave a paid plan immediately unless they **delete their account** or the **Host removes them** from the plan.

**Note:** If a member’s payment fails and their subscription becomes **Past Due**, the plan may automatically cancel. You won’t receive a cancellation email in that case. Learn more in [What Happens When Members of My Mighty Network Are Past Due on Their Payments?](https://docs.mightynetworks.com/for-hosts/payments-and-access/what-happens-when-members-are-past-due-on-their-payments)

## Free, Access, or One-Time Payment Plans

For members on **Free** or **Access Plans**, or those who made a **One-Time Payment**, there isn’t a built-in cancel option. If they want to leave the plan:

* They can contact you, the **Host**, to be manually removed, or

* They can reach out to **Mighty Networks Support** for help, or

* They can delete their account.

## Notifications for Hosts

When a member cancels a subscription, you’ll receive an **email notification** during the week their subscription is scheduled to end.

If multiple subscriptions are ending, the email will list all of them. You can click **View Member** or **View Members** in the email to see their profiles and reach out directly—this is a great way to learn why they’re leaving and gather feedback.

## How to Refund a Member

Refunds are handled entirely by you, the Host. Mighty Networks does not automatically issue partial or full refunds when a member leaves, is removed, or is banned.

Refunds are always at your discretion.

## Refunding Web Purchases

For purchases made on the web, refunds can be issued manually through your connected **Stripe account**.

To issue a refund:

1. Log in to your **Stripe dashboard**.

2. Go to **Payments** and find the transaction.

3. Hover over the payment and click the **refund icon**.

4. Confirm the refund.

**Note:** Stripe’s transaction fees are non-refundable. The refunded amount will be the original charge **minus the transaction fees**.

After refunding, you may want to revoke the member’s access to the plan by selecting the [three dot menu next to their name in the member list](https://docs.mightynetworks.com/for-hosts/admin-and-moderation/how-do-i-view-and-manage-my-members).

## Refunding iOS Purchases

Transactions made through the **iOS app** are processed by Apple, not Stripe. You’ll see “Free” transactions in Stripe for these members, as Apple handles billing directly.

If a member requests a refund for an iOS purchase:

1. Have them go to **reportaproblem.apple.com**.

2. Sign in with their Apple ID.

3. Select **Report a Problem** next to the Mighty Networks purchase.

4. Choose a reason for the refund and submit the request.

If needed, you or the member can also contact **Apple Support** for additional help. For reference, review [Apple’s refund policy here](https://support.apple.com/billing).

Because Hosts cannot refund iOS purchases directly, you can also choose to:

* Provide an **iTunes Gift Card**, or

* Send funds manually via **PayPal**, **Venmo**, or another service.

## Best Practices

* Always communicate refund policies clearly with members before they join a paid plan.

* Encourage members to cancel directly through the platform they used to purchase (web or iOS).

* Avoid managing cancellations or refunds directly in Stripe for iOS purchases—Apple handles those separately.

## Need Help?

If a member requests a refund through Mighty Networks Support, our team will connect them with you by email to help resolve the issue.

For further guidance, reach out using the **Need Help** button in the bottom right corner of your Mighty Network.